How long should I expect to wait?

Plan for a 1-2 hour wait after your appointment time, though some patients report waits up to 2.5 hours. At least one patient was seen nearly on time (8 minutes early).

Does the clinic speak languages other than English?

Yes, staff are fluent in English and Cantonese for communication.

Is parking available?

The lot is small; on busy or snowy days, street parking in the nearby area may be necessary. The clinic address is 302 Sheppard Ave West, North York.

Dr. Colin Hong Plastic Surgeon

Updated 2026-08-12 · 11,502 reviewed · 312 listed · Scored from 189 Google reviews · How we rank ›

3.4(189) 60 composite score See reviews on Google ✓ Google-verified

Gender-Affirming SurgeryReconstructive & Hand SurgeryPlastic SurgeonBreast Augmentation & Breast SurgeryCosmetic SurgeonNon-Surgical & InjectablesFacial Plastic SurgeryPlastic Surgery Clinic

Services: Gender-Affirming Surgery, Reconstructive & Hand Surgery, Plastic Surgeon
Reviews: 189

What recent reviews say

Dr. Hong's surgical skills and staff care earn consistent five-star praise, especially for reconstructive and cosmetic work; patients report feeling heard and supported through complex procedures. However, waits of one to two and a half hours are routine, and reception staff frequently fail to follow through on promises, leaving patients frustrated and distrustful of scheduling accuracy.

\n\nReviewers single out the nursing team (especially Lin and Stella) for attentiveness and skill. Dr. Hong himself is described as efficient, observant, and able to explain procedures clearly. Patients note natural results across body contouring, facial work, and gender-affirming procedures. The clinic is located at 302 Sheppard Ave West and operates seven days; staff speak English and Cantonese. Cost is mentioned as reasonable relative to outcomes, but no specific prices appear in reviews.

Praised for

skilled surgical work on complex cases
thorough consultation and explanation
supportive nursing staff
attentive to patient concerns
natural-looking results

Watch-outs

chronic long wait times (1-2.5 hours)
poor receptionist communication and attitude
administrative errors (missed emails, missed appointments)
inconsistent record-keeping and mix-ups
limited parking

skilled-surgeonthorough-consultationexcellent-bedside-mannernatural-looking-resultsminimal-scarringattentive-stafflong-wait-timespoor-communication

Best for: Patients willing to wait for expert surgical outcomes and seeking thorough consultation over quick appointments.

Think twice if: You need a reliable, on-time appointment; reception staff often misses follow-ups and scheduling conflicts are common.

Strengths

Expert reconstructive and complex facial surgery
Nursing team skilled at anxiety management and post-op care
Transparent discussion of risks and recovery
Results look natural and proportionate

Worth knowing

Nurses Lin and Stella noted for exceptional post-op care and patient comfort
Dr. Hong performs complex facial grafts, hand reconstruction (Dupuytren's contracture), body contouring, and gender-affirming procedures
Waits commonly reach 1.5 to 2.5 hours despite on-time arrival
Staff bilingual (English and Cantonese)
Clinic located at 302 Sheppard Ave West
Small parking lot; overflow to street parking common
Post-op follow-up sometimes conducted via video to reduce travel burden

What reviews say by service

Facial Plastic Surgery: Patients praise detailed reconstruction work after skin cancer removal and natural-looking results on facelift and facial procedures.
Body Contouring & Liposuction: Tummy tuck and arm/abdominal contouring receive high marks for proportion, naturalness, and supportive post-op care.
Gender-Affirming Surgery: One five-star review confirms satisfaction with genital surgery outcome, though limited detail provided.
Reconstructive & Hand Surgery: Complex hand and facial reconstruction for disease and cancer removal praised for meticulous technique and disease management.
Non-Surgical & Injectables: Keloid injection treatment mentioned; patient reports multiple visits but mixed experience with consistency and staff attitudes.

How it compares

Rated 3.4 against a 4.49 average across the 248 cosmetic surgeon businesses listed here.
Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 2

Review volume 99

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

105

Contact

Phone: +1416-222-6986
Website: https://www.drcolinhong.com/
Address: 302 Sheppard Ave W, North York, ON M2N 1N5
Open in Google Maps

Last verified 2026-08-12

Opening hours

Monday: 10:00-17:00
Tuesday: 10:00-17:00
Wednesday: 10:00-17:00
Thursday: 10:00-17:00
Friday: 10:00-17:00
Saturday: 09:00-17:00
Sunday: Closed

As listed on Google.

Common questions

How long should I expect to wait?: Plan for a 1-2 hour wait after your appointment time, though some patients report waits up to 2.5 hours. At least one patient was seen nearly on time (8 minutes early).
Does the clinic speak languages other than English?: Yes, staff are fluent in English and Cantonese for communication.
Is parking available?: The lot is small; on busy or snowy days, street parking in the nearby area may be necessary. The clinic address is 302 Sheppard Ave West, North York.